Info & Quotes
All the answers, before your holiday.

Useful info and quotes in our family hotel in Cattolica

Feel free to ask us anything. But if you’d like to get a clearer picture before you set off, we’ve compiled the most frequently asked questions we receive here.
From payments to parking, from available treatments to services for babies: a handy guide for a stress-free holiday, with all the information you need in one place.

Bookings & Deposit

How can I book?

You can book by contacting us by phone or email. We'll send you an email with the confirmation, the amount, and the deposit details.

How much is the deposit?

 30% of the stay, to be paid within 7 days of confirmation.

How can I pay the deposit?

By bank transfer

(Please include the booking name and dates in the payment reference)

Cancellations & Insurance

If I cancel my holiday, will I lose my deposit?

Up to 21 days before arrival: full refund

From 20 to 1 day before: refund if we are able to resell the room

No-shows, late arrivals or early departures: deposit retained + stay charged

Can I insure the deposit?

Yes, we offer you the option of activating a policy to book with complete peace of mind.

Check-in / Check-out

What time can I arrive?

Check in starts at 8:00 AM to unload your bags and start your day. Your room will be ready at 1:00 PM.

What time is check-out?

By 10:00 AM on the day of departure.

Parking & Garage

Is there parking for all guests?

Yes, subject to availability. Reservations are not possible.

Is it included in the All-Inclusive option?

Yes, guaranteed for all guests. 15 parking spaces at the hotel + 25 spaces at a partner car park served by a free shuttle bus.

Is it covered?

Yes, both the internal garage and the external partner parking are covered

Beach

What does the beach service include?

The All-Inclusive option includes 1 parasol and 2 sunbeds per room from the 4th row onwards.

Can I book the front rows?

Yes, with an extra charge to be agreed directly with the lifeguard (subject to availability).

What’s the hotel’s beach?

Bagni Marcello 76/77 – our partner beach, right in front of the hotel.

Boards & Dining

What does the All-Inclusive option include?

Full board

Drinks at mealtimes (wine, beer, soft drinks)

Beach

Parking

Can I choose other board options?

Yes: B&B on request, half board or full board.

Is the café self-service or table service?

It is self-service.

Do you manage food allergies or intolerances?

Yes, please let us know when you book. We do not have a separate AIC-certified kitchen.

Families & Children

Do you provide services for newborns?

Yes, available on request:

  • Travel cots and junior beds
  • Bed rails
  • Baby bath tubs
  • Toilet seat reducers, changing tables
  • Strollers
  • Baby bottle warmers
  • Paediatrician available on request, subject to a fee

Is there a play area?

Yes, both inside and outside. During mealtimes, you can use the family room overlooking the play area.

Is there entertainment?

Yes, 6 days a week. There are regular entertainers at the hotel and on the beach. Workshops, baby dance, and activities.

Is there an extra charge for children’s meals?

Free for those who use the mother's kitchen, equipped with everything necessary

€10 extra charge for baby food prepared by the hotel kitchen

Pool & Relaxation

Is the pool heated?

Yes, from May to September, with a constant temperature of 28°–29°C.

Is there a hot tub?

Yes, in the panoramic sunbathing area.

Do you have beach towels?

Yes, with one midweek change included. An additional change is €3.

Rooms

Are there sea-view rooms?

Yes, available upon request.

Are there rooms with a balcony?

Yes, most of them. Please request this when booking.

Do you specify the square meters of the rooms?

No, but you’ll find all the info you need in the description for each type. You can also ask when you’re booking.

Extra services

Is Wi-Fi free?

Yes, throughout the property.

Is there Sky in the room?

Yes, on all TVs.

Do you have bicycles?

Yes, free while supplies last. Child seats are also available.

Do you have strollers?

Yes, free while supplies last. Bookable exclusively for the entire holiday, for an extra charge.

Pets

Do you allow pets?

Yes, but only small-sized and well-behaved dogs. There's a €7/day charge. They're not allowed in the dining room.

Is there a dog area on the beach?

Yes, subject to booking and a surcharge to be agreed with the lifeguard.

Do you need a quote?

Email us or give us a call: we’ll be happy to help, even if you just have a quick question.
Alternatively, you can fill in the request form: we will contact you as soon as possible.
Request a Quote