Info & Conditions

Useful answers

Booking

You can proceed with the reservation by contacting us directly by phone or email.


Subsequently we will send you a confirmation email with the amount and indications for sending the deposit necessary for definitive confirmation of the stay; for this confirmation there is a deposit of a value ranging from 300 to 30% of the total for each room; by paying them you accept our booking and cancellation conditions.


The payment must be received no later than 14 days from the date of receipt of the “booking confirmation”. Any exceptions considered to be agreed in advance with the management.

The correct procedure to send us the deposit is the following:

POSTAL ORDER
made out to: HOTEL SAYONARA, via Milano 66, 47841, Cattolica RN

WIRE TRANSFER made out to: SAYONARA SRL RIVIERA BANCA, branch of Misano Adriatico SWIFT (bic): ICRAITRRRN0 IBAN: IT 40 T 08995 67860 039010002370; REASON: family deposit… ..for reservations from… to….

In the event that the name of the payment is different from that of the reservation, please indicate it.

Balance

Anyone wishing to pay their account by bank transfer must do so on arrival.

Anyone wishing to pay by credit or debit card or cash (max 1,999.99) can do so upon departure.

City tax

Please note that the tourist tax is not included in the price; the municipal regulation provides for the cost of 1.40 euros per day per adult for the first seven days. The tax is not applicable under the age of fourteen.  

Cancellation without insurance

For cancellations received in advance and in any case within 28 days of arrival, the entire deposit will be returned. For cancellations with short notice and in any case from 27 to 1 day from arrival, we will work for you to resell your room; if all goes well we will be able to return the deposit; in the event that we are unable to resell the room, the full amount of the deposit will be retained. For late arrivals or early departures the full amount will be charged for the stay, deposit included.

Secure your deposit

You can book your holiday with peace of mind by taking out a simple policy. Click here to find out costs and conditions.

Check-in and Check-out

The rooms will be available from 12:00 to 13:00. The check in can be done from 8:00 in order to allow you to unload your luggage at the reception and park your car in the garage or parking lot; after such operations you will be free to go and take a position on the beach and enjoy the first morning at sea. Check out is expected by 10:00 on the day of departure.

Parking

Upon arrival you can park temporarily in front of the main entrance of the hotel located in via Milano 66.

Afterwards we will give the instructions to insert the car in our garage in the hotel or in the guarded parking lot with which we have an agreement about 800m away, this parking lot is open 24 hours a day and is equipped with a convenient free shuttle service on your call.

Restaurant room and meal times

the stay begins with lunch on the day of arrival and ends after breakfast on the day of departure.

On request it is possible to have lunch on the day of departure (in the case of afternoon arrivals or by paying a supplement for the extra meal).
 
Meals are served in our two restaurants: breakfast from 8:00 to 10:00, lunch from 13:00 to 13:30, dinner from 19:30 to 20:00.
 
Customers are requested to notify the management upon confirmation in case of intolerances or allergies.
 
The All Inclusive formula includes unlimited drinks with meals consumed in restaurants: water, local wines, beer, soft drinks. Meals not consumed will not be refundable.

Access to the beach

Through the All Inclusive formula you have included in the price 1 umbrella and 2 beds per room starting from the 4th row.

It is possible to have the first rows by booking in advance and paying a small difference directly on the beach.

A ticket will be delivered to you upon arrival so you can proceed immediately with the reservation of the most suitable location for you among those available.

Our beach is Bagni Marcello 76/77.

Small pets

Our structure gladly accepts animals but only small and well behaved. For these there is a small supplement of 4 euros per day and the regulation requires that you cannot bring them to the dining rooms and always keep them on a leash in the common areas .

We point out a brand new “Dog Area” located on our beach “Bagni Marcello 76-77”. It is possible to have umbrellas and sunbeds in this area by booking in advance and paying a small difference directly to the lifeguard.


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